Refund policy

Introduction

Soundcore provides a straightforward warranty that is processed in the most hassle-free way possible.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Item
Warranty Period
Speaker
12 Months
Headphone
12 Months
LED Light Strip
12 Months

30-Day Money-Back Guarantee for Any Reason

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.) Once the returned item arrives back in soundcore’s warehouse for inspection, the refund process will begin. Returns must include all accessories

Items must include original packaging
  • For non-quality related warranty claims, soundcore refunds the cost of purchasing the product itself
  • Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed.

How to return an item at soundcore.com?
To initiate a return, you will need to submit a return request. Please have your order number and the email address used for the purchase ready. You can start your return here.

If you have a soundcore account, you can manage returns directly through your order history. Guests who do not have an order number can register for an account using the email address associated with the purchase. This allows you to access your order history and manage returns.

Warranty Claims for Quality-Related Issues

  • All quality-related defects on items sold directly by soundcore or soundcore’s authorized resellers are covered by an 12-month warranty, starting from the date of purchase.
  • soundcore's limited-time warranty is restricted to the country of purchase. The warranty is voided if items are taken outside the country originally bought in, or purchased online through an authorized channel but shipped to a country outside of that channels region.
  • Quality-related warranty claims on purchases made through soundcore’s authorized distributors and retailers are handled through soundcore.
  • For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, soundcore will offer a partial refund according to the usage time of the device.

Warranties on all replacements depend on the original product’s warranty period. If the original product has more than three months of warranty remaining, the replacement will maintain the same remaining warranty.
If the original product has less than three months of warranty left, the replacement will come with a three-month warranty.

Process:
  • Buyer must provide sufficient proof of purchase
  • soundcore must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return the item for quality inspection
  • Valid proof of purchase:
  • Order number from online purchases made through soundcore or soundcore’s authorized resellers
  • Sales invoice
  • Dated sales receipt from an authorized soundcore reseller that shows a description of the product along with its price

Shipping costs must be covered by buyer in the following situations:
  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by soundcore quality control to be in working condition

Notes：If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Anker will not replace the order or issue a refund.

Not Covered Under Warranty:
  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Repairs through 3rd parties
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly.